Terms of service

Welcome to Sprinkles! These Terms of Service govern your access to and use of our website, products, and services. By visiting our site or making a purchase, you agree to these terms. Please read them carefully.

1. General Information

  • Ownership: This website is operated by Sprinkles. Throughout the site, the terms "we," "us," and "our" refer to Sprinkles.
  • Eligibility: By using this website, you confirm that you are at least the age of majority in your state or province of residence or have permission from a parent or guardian.

2. Online Store Terms

  • Order Processing: Orders are processed once payment is confirmed. Any changes to orders must be made at least 48 hours before scheduled pickup or delivery.
  • Product Availability: All products are subject to availability. We reserve the right to discontinue or limit the quantities of any product at any time.
  • Pricing: Prices are subject to change without notice. We reserve the right to correct any pricing errors, including after an order has been placed.

3. Payment and Billing

  • Payment Methods: We accept major credit and debit cards, as well as other payment methods as specified on our site.
  • Billing Information: You agree to provide accurate and complete billing and shipping information for all purchases.
  • Fraud Prevention: We reserve the right to cancel or refuse any order if fraud or unauthorized activity is suspected.

4. Shipping and Delivery

  • Delivery Zones: Delivery is available within designated areas as specified on our website. Additional fees may apply for delivery outside these zones.
  • Delivery Times: While we strive to deliver orders on time, delays may occur due to factors beyond our control. We are not responsible for delays caused by third-party carriers.
  • Pickup Policy: Orders not picked up within [insert timeframe] of the scheduled time may be discarded, and no refunds will be issued.

5. Refund and Return Policy

  • Due to the perishable nature of our products, all sales are final.
  • If there is an issue with your order (e.g., incorrect or damaged items), please contact us within 48 hours for resolution.

6. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Sprinkles and is protected by copyright and trademark laws. You may not copy, reproduce, or use any content without prior written permission.

7. User Conduct

By using our website, you agree to:

  • Not engage in any unlawful, abusive, or harmful activities.
  • Not use our site or services for fraudulent or unauthorized purposes.
  • Not interfere with or disrupt the security, functionality, or performance of our website.

8. Limitation of Liability

Sprinkles is not liable for:

  • Any damages arising from the use of our products, including allergic reactions or misuse.
  • Errors, interruptions, or delays in website operation.
  • Losses resulting from unauthorized access to your account or payment information.

9. Third-Party Services

Our website may include links or access to third-party tools and services. We are not responsible for their content, policies, or practices.

10. Termination

We reserve the right to suspend or terminate your access to our website or services for any violation of these Terms of Service.

11. Changes to Terms of Service

We may update these Terms of Service from time to time. Any changes will be posted on this page, and your continued use of our website constitutes acceptance of the updated terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

  • Email: customer@sprinkles.com.lb
  • Phone: +961 76 809 138
  • Address: Cloud Store

Thank you for choosing Sprinkles for your baked goods!